Privacy Policy
Hope 2 Health Physiotherapy Clinic
Hope. Healing. Health.
Effective Date: Feb 20, 2026
1. Our Commitment to Your Privacy
Hope 2 Health Physiotherapy Clinic (“Hope 2 Health”, “we”, “us”, or “our”) is committed to protecting the privacy and confidentiality of your personal and personal health information.
We comply with:
- The Personal Health Information Protection Act (PHIPA), 2004 (Ontario)
- The Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada)
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.hope2health.ca) or receive services from our clinic.
2. What Information We Collect
A. Personal Health Information (PHI)
When you become a patient, we may collect:
- Name, address, phone number, email
- Date of birth
- Health card number (if applicable)
- Medical history
- Assessment findings
- Treatment records and progress notes
- Referral information
- Insurance information
- Billing and payment details
This information is collected to provide safe and effective physiotherapy and related services.
B. Website Information
If you fill out a contact form or online booking form, we may collect:
- Your name
- Email address
- Phone number
- Message content
This information is used to respond to your inquiry.
3. How We Use Your Information
We use your information to:
- Provide physiotherapy and rehabilitation services
- Develop and implement treatment plans
- Communicate appointment information
- Process payments and insurance claims
- Improve our services
- Comply with legal and regulatory requirements
We do not sell, rent, or trade your personal information.
4. Consent
By providing your personal information, you consent to its collection, use, and disclosure as described in this policy.
You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting us in writing.
5. Disclosure of Information
We may disclose your information to:
- Referring physicians or healthcare providers
- Insurance companies (with your consent)
- Regulatory bodies (e.g., College of Physiotherapists of Ontario, College of Massage Therapists of Ontario)
- Legal authorities when required by law
We will only share the minimum necessary information required for the purpose.
6. Protection of Your Information
We take reasonable safeguards to protect your information, including:
- Secure electronic record systems
- Password-protected devices
- Locked filing cabinets for paper records
- Restricted access to authorized staff only
- Secure data transmission where applicable
7. Retention of Records
We retain personal health records in accordance with Ontario regulations and professional guidelines. Records are securely stored and destroyed when no longer required.
8. Access and Correction
You have the right to:
- Request access to your personal health record
- Request correction of inaccurate information
Requests must be made in writing. Reasonable administrative fees may apply as permitted by law.
9. Cookies and Website Tracking
Our website may use cookies to enhance user experience and improve website functionality.
You can disable cookies in your browser settings; however, some features may not function properly.
10. Third-Party Services
Our website may use third-party tools such as:
- Online booking platforms
- Email communication services
- Analytics tools (e.g., Google Analytics)
These providers may collect limited information in accordance with their own privacy policies.
11. Contact Information
If you have questions about this Privacy Policy or your personal information, please contact:
Privacy Officer
Meet Patel, Business Operations Manager
Hope 2 Health Physiotherapy Clinic
Phone: 519-601-9599
Email: info@hope2health.ca
Website: www.hope2health.ca
12. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised effective date.